Heritage of Red Cloud recognized for outstanding team and customer service satisfaction
Excellence in Action award recognizes exemplary commitment to quality.
Red Cloud, NE — October 22, 2014 — Heritage of Red Cloud has received the Excellence in Action award from My InnerView by National Research Corporation. This honor recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or team member satisfaction scores that fall within the top 10 percent of the My InnerView product database, the largest in the U.S.
“We are very honored to award these exemplary organizations for their excellent quality of care, resident experiences, and team engagement, as recognized by their customers and employees,” said Mary Oakes, Vice President of Post-Acute at National Research. “Every day, these providers are making a difference in the lives of residents and caregivers across all facets of the long term care and senior living spectrum to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers.”
“The Excellence in Action Award inspires so many long term care and senior living communities to really step up their game in an era where quality performance defines customer-centric healthcare,” said Jason Stevens, Vice President of Business Development at National Research. “We are thrilled to see repeat winners and new organizations alike earning a well-deserved spot on the awards list.”
The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying skilled nursing facilities, in addition to assisted living and independent living communities (over 8,500), must have completed a customer or workforce satisfaction survey in 2013. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.
About National Research Corporation – For more than 30 years, National Research Corporation has been at the forefront of patient-centered care. Today the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. My InnerView programs are the premier solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management. For more information, call 800-388-4264, write to firstname.lastname@example.org, or visit www.nationalresearch.com.